Terms & Conditions

PAYMENT

I accept PayPal. It is very easy to use and set up (and you don't have to have an account with them to use it - you have the option to use it as a guest). PayPal is a well-known global service and very secure.

DELIVERY

Any international custom/import duties, taxes, fees that may be due are solely borne by / paid for by the purchaser/buyer. Also products may be delayed by customs & other actions beyond my control. 

Please make sure that your SHIPPING / POSTAL ADDRESS is correct as I am not responsible for non-delivered / lost goods due to incorrect or incomplete addresses given when placing your order.

I tend to send out my handmade lampshades in new as well as used / second-hand cardboard boxes and always ensure that they are clean and fit for reuse (be rest assured). This reduces their carbon footprint and are eco-friendly too.

REFUNDS & EXCHANGES

If you are unhappy with your lampshade or any other product bought (total shock horror!), please do contact me, in the first instance, via email within 5 days of receiving your purchased item. I will do my best to resolve the issue. 

If you change your mind & no more want your lampshade, please contact me to let me know & returns will be accepted within 14 days of receipt of the goods. The returned product must be in the original packaging (unopened & unused). Refunds will be given LESS SHIPPING COST as long as the item is acceptable & in the condition it was sent out to you.

If your lampshade or any other product purchase by you is delivered to you damaged/broken in the post while in transit to you, please email / message me STRAIGHT AWAY with pictures of the damage (the packaging, the lampshade etc). I would need these to claim for insurance. 

PLEASE NOTE THAT ALL CUSTOM/BESPOKE ORDERS, GIFT CARDS/VOUCHERS ARE ALL NON-RETURNABLE / NON-REFUNDABLE. 

If you have any questions please feel free to contact me too. Thanks.